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John Lewis

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John Lewis digital gift card terms and conditions

The John Lewis Partnership e-gift card can be redeemed in John Lewis or Waitrose shops and online at johnlewis.com or waitrose.com as part or full payment for goods (exclusions apply). E-gift cards expire 24 months from purchase or last use. Buying a product or making a balance enquiry refreshes the 24-month expiry period. After expiry, we will not refund any balance remaining. Protect your e-gift card and treat it as cash. Lost, stolen, expired or damaged e-gift cards will not be replaced or exchanged for a new e-gift or for physical gift cards or cash. E-gift cards cannot be exchanged for cash. No change or refund will be given, except in accordance with customer contracts regulations. Any balance remaining on the card may be applied to future purchases, provided the card has not expired. The card cannot be used to discharge indebtedness in respect of an account card or credit card issued by John Lewis plc, Waitrose Limited or John Lewis Financial Services Limited, nor can it be used for the purchase either directly or indirectly of any financial product or service. For full terms and conditions and balance enquiries visit https://www.johnlewis.com/customer-services/information-about-our-terms-and-conditions

About John Lewis digital gift card

John Lewis, regularly voted the UK’s favourite retailer, began trading in 1864 with the opening of our first shop in London’s Oxford Street. Since then, and through the efforts of our 30,000 Partners (staff), we have succeeded in becoming the largest multi-channel retailer in the UK, with 35 John Lewis shops (29 department stores and six John Lewis at home) and a first class online business johnlewis.com which stocks more than 200,000 lines and is consistently ranked one of the top online shopping destinations in the UK.From must-have womenswear and accessory brands to state-of-the-art electrical appliances and entertainment systems, there really is something for each individual’s special occasion, and something suit your budget too. By choosing a Giftcloud John Lewis online gift voucher, you know that in the end you’ve given them something that they really wanted – so just choose the amount you would like to gift, and let them do the fun shopping bit themselves!

John Lewis redemption instructions
By Print

To spend in store, simply present the downloaded e-gift card on your phone in John Lewis or print your e-gift card. Waitrose stores can only accept printed e-gift cards.

In-store

To spend in store, simply present the downloaded e-gift card on your phone in John Lewis or print your e-gift card. Waitrose stores can only accept printed e-gift cards.

Online

You can spend your e-gift card at johnlewis.com or waitrose.com, just select ‘use gift card or e-gift cards’ on the payment page, then enter the 19 digit number and PIN.