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Costa digital gift card terms and conditions
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COVID-19 UPDATEA majority of stores remain open for a takeaway only service, but those that sit within shopping centres and similar that are closed, will not be able to open. Gift cards are redeemable in-store, but will only be accepted if contact-less. All Costa Coffee eGifts have a scannable QR code. Please use the store locator here for those that remain open for takeaway.

You may use your Costa eGift Card to purchase eligible items at any participating Costa outlets in the UK excluding Northern Ireland. You’re Costa eGift Card and the balance on it will expire if the card is not used for 12 consecutive months. You may check the balance on your Costa eGift Card at any participating Costa outlet. We reserve the right to cancel your Costa eGift Card if we suspect it is being used fraudulently or in breach of these Terms and Conditions. When you use your Costa eGift Card the amount of your purchase will be deducted from the balance on the card. The remaining balance may be applied to future purchases. Change will not be given. If your purchase exceeds the balance on the Costa eGift Card you must pay the excess by another payment method. You may not top up the balance on your Costa eGift Card however you may transfer any outstanding balance to a new Costa eGift card at any participating Costa outlet or by contacting Customer Services at costaegifting@costacoffee.com. You should take care of your Costa eGift Card and treat it like cash. Costa is not responsible for lost or stolen cards.

Further Terms and Conditions can be found here: http://www.costa.co.uk/terms/#giftcard.

In-store

You may use your Costa Gift Card to purchase eligible items at any participating Costa coffee shop outlets in the UK excluding Northern Ireland. Costa Gift Cards are not able to be redeemed in any Costa Express or Proud to Serve outlet. When you use your Costa Gift Card the amount of your purchase will be deducted from the balance on the card. The remaining balance may be applied to future purchases. Change will not be given. If your purchase exceeds the balance on the Costa Gift Card you must pay the excess by another payment method.

You may check the balance on your Costa Gift Card at any participating Costa outlet or on the Site. You may not top up the balance on your Costa Gift Card however you may transfer any outstanding balance to a new Costa Gift Card at any participating Costa outlet or by contacting Customer Services at www.costa.co.uk/contact-form. Costa Gift card balances cannot be used to purchase gift vouchers or additional gift cards. You may not exchange or redeem your Costa Gift Card for cash. No change or refunds will be given where the sales transaction is for an amount less than the balance on the Costa Gift Card.

We reserve the right to refuse to accept damaged Costa Gift Cards or any Costa Gift Card which we believe has been stolen, duplicated, tampered with or is being used fraudulently or is otherwise suspected to be affected by fraud.

One or more Costa Gift Cards can be redeemed against a single order but no more than five.

The maximum value of Costa Gift Cards that can be uploaded at any one time is £75.

About Costa digital gift card

The Costa brothers’ dream was to bring irresistible coffee and community spirit to the people of London. Today, our vision is bold and simple. To be the worlds favourite coffee shop brand. We want Costa to be close by whenever you need a carefully crafted, simple pleasure to brighten your day. We want to welcome people from all corners of the globe to The Home of Irresistible Coffee. **Please note you are not able to use the Costa eGift in overseas stores or Northern Ireland. You can only use your eGift in participating stores in England, Scotland and Wales.**

Costa redemption instructions
By Print

You may use your Costa Gift Card to purchase eligible items at any participating Costa coffee shop outlets in the UK excluding Northern Ireland. Costa Gift Cards are not able to be redeemed in any Costa Express or Proud to Serve outlet. When you use your Costa Gift Card the amount of your purchase will be deducted from the balance on the card. The remaining balance may be applied to future purchases. Change will not be given. If your purchase exceeds the balance on the Costa Gift Card you must pay the excess by another payment method. You may check the balance on your Costa Gift Card at any participating Costa outlet or on the Site. You may not top up the balance on your Costa Gift Card however you may transfer any outstanding balance to a new Costa Gift Card at any participating Costa outlet or by contacting Customer Services at www.costa.co.uk/contact-form. Costa Gift card balances cannot be used to purchase gift vouchers or additional gift cards. You may not exchange or redeem your Costa Gift Card for cash. No change or refunds will be given where the sales transaction is for an amount less than the balance on the Costa Gift Card. We reserve the right to refuse to accept damaged Costa Gift Cards or any Costa Gift Card which we believe has been stolen, duplicated, tampered with or is being used fraudulently or is otherwise suspected to be affected by fraud. One or more Costa Gift Cards can be redeemed against a single order but no more than five. The maximum value of Costa Gift Cards that can be uploaded at any one time is £75.

In-store

*COVID-19 UPDATE* Gift cards are redeemable in-store, but will only be accepted if contact-less. All Costa Coffee eGifts have a scannable QR codes. Please use the store locator here for those that remain open for takeaway. Please print a copy of your eGift or show the eGift on your smart phone at the till. You may redeem your Costa Gift Card at any participating Costa outlet in England, Scotland or Wales but not Northern Ireland.

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