Once a code has been redeemed or added to an account on the Retailers website then it cannot be cancelled or refunded.
Buyagift sells vouchers which are valid for 10 months from the date of issue (unless otherwise stated) and each recipient is free to book their preferred date for their chosen experience. The experiences in respect of which vouchers may be redeemed are subject to availability and in some cases, subject to weather conditions on the day. In order to avoid disappointment, we recommend that you book the experience in respect of which the voucher will be redeemed well in advance and DO NOT organise travel or accommodation until the booking has been confirmed by the operator. Buyagift vouchers cannot be redeemed in conjunction with any other promotional offer. If the customer or recipient is unable to utilise the voucher before the expiry date then the voucher can be extended for standard admin fee of £20 by visiting www.buyagift.com/myvoucher. When redeeming your voucher and booking an experience with an operator you will be entering into a separate agreement with the operator and will be bound by their own terms and conditions, including any restrictions applied by that operator. Buyagift or Giftcloud cannot be responsible for the safety standards or the quality or delivery of the experience, or any loss or damage suffered by you whilst participating in the experience for which the Operator shall be solely responsible. If the activity in respect of which the voucher is to be redeemed has increased in price, the customer will also need to pay the difference in price. Vouchers purchased on Special Offer may not be extendable (in these instances this will have been clearly stated at the time of purchase). All experiences should be booked and taken before the expiry date on the voucher. Vouchers cannot be refunded or exchanged for cash.
Buyagift is the UK's leading provider of experience days and gift experiences. If you're looking for a unique birthday gift or an extra special Christmas present, or just a novel way to mark your own special occasion then Buyagift offers an exceptional choice from which to select. By purchasing a gift experience for your friend or loved one you are not just giving them a thoughtful present, but also a wealth of memories to enjoy for years to come. A unique Buyagift experience day really is the gift that keeps on giving. From helicopter flying and cookery lessons to supercar driving and relaxing short breaks, Buyagift have everything that you could possibly need to make someone's special occasion absolutely unforgettable. With over 4,000 gifts and experiences to choose from, you are sure to find the perfect gift for even the most discerning loved one, whether they're an aspiring gourmet or a high-flying thrill-seeker. These offers can’t be used in conjunction with any other offer.
To redeem your voucher visit https://myvoucher.buyagift.co.uk/Account/MyVoucher and follow the instructions to organise your experience. Neither Buyagift nor Giftcloud will be held liable for any costs incurred if you do not follow the procedure set out in these Terms and Conditions and in your voucher pack.