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FAQ
Something's not right?
I am having trouble using my gift online, what do I do?
I am having trouble using my gift in-store, what do I do?
I tried to use my gift and the retailer told me my balance was lower than I expected, what can I do?
My link has expired. What can I do?
My gift has expired. What can I do?
How to use your gift card
Must I use the full value of my gift on a single transaction?
Can I top up my gift?
Do I have to spend the whole value of the gift in one transaction?
Can I use this in-store and online?/ How to use your gift?
Can someone else use my gift?
Can I exchange my gift card?
Can I be sent a physical gift card instead of a digital one?
When does my gift card expire?
What if my gift is lost or stolen?
Question still not answered?
Contact us at hello@giftcloud.com
Gift Card sold out?
Please revisit this link after 24 working hours.
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