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Waterstones digital gift card terms and conditions

Once a code has been redeemed or added to an account on the Retailers website then it cannot be cancelled or refunded.

Validly activated gift cards issued by Waterstones UK (“Sterling Gift Cards”) can be used as full or part payment for goods in Waterstones shops across the UK, the Isle of Man and Jersey and for purchases made online at You can check your balance in three ways: (a) By visiting and adding the gift card to your account. (b) You will receive a receipt with your balance when you use the gift card to make a purchase or when you top it up in a Waterstones bookshop. (c) Present your gift card to a bookseller at any till point in a Waterstones bookshop and they will tell you your balance. If a Sterling Gift Card is not used to buy goods for a consecutive period of 24 months, it will automatically expire and any remaining balance will be deducted. If a Sterling Gift Card shows a zero balance and there are no card transaction(s) on it for 180 days, it will automatically expire at the end of that 180 day period. No change or refunds will be given where the sales transaction is for an amount less than the balance on the gift card but the balance may be applied to future purchases.Gift cards cannot be used to purchase gift vouchers, additional gift cards or book tokens nor can a gift card (and any gift card balance) be exchanged for cash.Waterstones reserves the right to refuse to accept any gift card payment where it deems that a gift card has been tampered with, duplicated or where it is otherwise suspected to be affected by fraud. Please protect your gift card and treat it as cash. Waterstones cannot be held liable for lost, stolen or damaged gift cards or any credit amounts on such gift cards. Waterstones reserves the right to issue another gift card for the unspent balance of an original gift card at its discretion on production of your original receipt, but Waterstones is not responsible for funds used without your knowledge.

About Waterstones digital gift card

Waterstones’ range of thousands of books, stationery, cards & games makes them the perfect choice for everyone, whatever their taste.

Waterstones redemption instructions

Please enter your eGift code when prompted to enter a Gift Card

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