Help

Before querying the status of your Giftcloud reward, please ensure you have completed the following correct steps

• You signed up for a Gift Card offer and received confirmation of this sign-up in an email from no-reply@giftcloud.com

• You accepted cookies when prompted on the sign-up page and disabled any VPN or AdBlock extensions

• You completed your purchase immediately after being redirected to the merchant’s site or by using the link provided in the confirmation email

• You have followed any additional steps outlined in the offer's terms and conditions

• The validation period stated in the offer's terms and conditions has passed and your product/service is still active

If you are a consumer who has recently been offered a Giftcloud reward card and you need some help, please contact support by either clicking the Support button at the bottom of your browser or by submitting a ticket.

Once you have received your reward please click through and select your gift card option. To re-reveal your gift card code please enter the email address or mobile number you entered when selecting your gift. Either confirm your email address in the box below or to enter your mobile number, click "Verify with phone number instead".

For a detailed demonstration click here ⤴

If you open your gift card and it takes you to the brand's website, please check your browser tabs, as your gift card may have opened in a new tab

If you are told that your Gift Card is invalid in-store/online please make sure your gift card number has been entered correctly or try scanning the barcode. If you are still experiencing issues please contact us using this form and our friendly customer care team will be able to support you. Please allow 48 hours for a response.

The expiry date for your reward link is specified in the terms of your original email. Unfortunately, we cannot extend reward links once they have expired.

Your reward link expiration is different to your Gift Card expiration. The Gift Card expiry varies depending on the selected brand and can be found in the Gift Terms, which are emailed to you upon redemption

If you select a Pre-paid Mastercard as your gift card option, you will receive your original email from no-reply@giftcloud.com. Once activated, you will also receive a separate email from 'Your Reward Pass.'

To activate your card, follow the instructions and complete the identification checks provided in the email from 'Your Reward Pass.'

For further instructions click here ⤴

Please contact our customer care team using this form, who can support you with this.

Please refer to the terms and conditions for your chosen gift. In the majority of cases any unused balance remains on your gift card until it is spent or the gift card expires.

Please refer to the specific gift card terms and conditions which can be found under the gift card image. The redemption instructions will also detail which gift cards can be used in store or online.

Yes, whoever is in possession of the gift can use it, so please treat your gift as cash and keep it secure at all times.

Unfortunately, once a gift card has been selected we are unable to exchange this for a different brand.

No, we only provide digital Gift Cards.

Please refer to the specific gift card terms and conditions which can be found under the gift card image.

If you or someone you know did not activate and spend your gift card please contact Action Fraud at https://www.actionfraud.police.uk/. Once a reward is distributed it is your responsibility to treat it as cash. Rewards cannot be replaced if lost or stolen

Please try again in 24 hours. If you are still shown this message, please contact our helpful customer care team using this form and we will look into this further for you.

Contact us using this form and our friendly customer care team will be able to support. Please allow 48 hours for a response.